How Valley Northern has become a trusted supplier
Posted in: Case Studies 19th April 2023
Finding a supplier that you can partner with in the pharmaceutical industry is a key consideration. There are strict regulations that businesses in the pharma market have to comply with, and the supplier must be able to supply all the relevant documentation required. With the help of pharmaceutical packaging supplier Valley Northern, Xeal Pharma Ltd provide their customers with confidence, knowing they are partnered with a company with very similar values to their own.
Birmingham-based, MHRA GMP certified manufacturer Xeal Pharma specialises in manufacturing unlicensed medicine – referred to as ‘Specials’. Xeal Pharma has a reputation in the industry for quality, reliability and efficiency. The company manufactures and supplies pharmaceutical Special products to healthcare professionals at affordable and competitive prices all across the UK.
When Xeal Pharma started the business in 2016, They needed a reliable, trustworthy supplier that he could have confidence in to supply all their pharmaceutical packaging needs.
“Valley Northern plays a major role in our service, they provide something that we can’t do without; we can’t sell our products without good packaging.” said Haidar, who is a director and Head of Quality.
“We are more than just a supplier to Xeal Pharma,” said Gillian, Sales Executive at Valley Northern. “Over the years we have provided solutions to their needs, maybe suggesting alternative options that we feel would be a better option of packaging – we are really an integral part of their supply chain.”
“As Head of Quality we need to audit our key suppliers, which is why we are here today,” explained Haidar. “I really like the branding, the facilities – it clearly shows you care for your staff, which you can also tell from the positive atmosphere here.”
“As a primary packaging supplier, we understand how important it is that pharmaceutical and industry standards are met and we are constantly improving our quality systems,” explained Adrian Pittock, Quality Assurance Officer at Valley Northern. “We have been exceeding ISO9001 & ISO14001 standards for the last 15 years, but we believe there is always room for improvement and welcome suggestions from our customers to help us improve.”
“We have worked with Xeal Pharma for a number of years and, in that time, we have developed a successful and trusting relationship,” said Gillian. “We believe in forming long-term relationships with all of our clients. Our customer service is very good so, whoever they speak to, they get that top level of care that they deserve.”
Haidar agreed: “We are very happy with your Customer Service. If we ever have any queries these are resolved in very timely and efficient manner with a really good attitude. They always keep you in the loop; the level of communication is very good. It’s been really nice to be able to put faces to names today.”
Haidar continued: “Valley Northern have very similar values to our company, we have similar things we track by, like how fast we deal with queries and get back to customers. We are very strong in Customer Service. That’s why we are growing like we are; it is from our Customers’ recommendation of our service to others. It gives us assurance to know that we have a supplier that we can rely on.”
To find out more about Xeal Pharma, visit http://xealpharma.co.uk/
To find out more about Valley Northern, visit www.valleynorthern.com.
